Technical Support

Frequently Asked Questions

Please review the FAQs if you’re having trouble with your Gaize product.

  • Please ensure the headset is fully charged, connected to WiFi, and then power-cycle the headset by holding the power button for at least 10 seconds until it powers off, then pressing the power button for 5 seconds until the headset powers back on and a blue LED light shows.

  • Please power cycle your mobile device, and ensure that the mobile app is up to date.

  • Please use the “reset password” functionality on the customer (web) portal.

Still having trouble?

Please contact us if you’re having trouble with your Gaize products that cannot be solved by using the FAQ above.

Email us using the address below or fill out the form and we’ll get right back to you.

support@gaize.ai